After an improper shutdown, such as by pulling the power plug before the player is shut down, you may find in your next boot up there are no songs in the 3D Customer Interface or in E-Songbooks.

The solution for the problem is

• Boot up, minimize the 3D Customer Interface and go to the Control Panel.
• In the bottom left section, click on "My Server". You will find "My Server" at the top of the listing inside the section.
• Go to the bottom right section and click on Load button.
• A pop up window will appear with available Playlists. Select your Master Playlist from the lists shown.
• Click on Open and you will see the song list filling into the bottom right section.
• Close the program by pressing the X mark at the top right corner.
• Shut down the player.
• Restart the player and let it boot up completely to the 3D Customer interface. You will find that the song list is back on the screen and also in the E-Songbooks.