Why does my [model] USB freeze during play back from the Hard Drive?
This issue can be due to many things.
- Mainboard may be over heating
*Try to keep the unit well ventilated - Hard drive connection could be insecure
*Try securing or replacing cables
- The content of the drive may not be formatted properly
*Please make sure to follow these instructions and look at figure 2
How do I manually convert my hard drive to CAVS' newer structure?
- Vibrations could be affecting readability
*Do not place Hard drive or player on top of speaker or anything that causes vibration
- Hard Drive could be defective
*Try all other possibilities first. If they all fail please contact the place that you have purchased it from. - Mainboard may be defective
*Try all other possibilities first. If they all fail please request an RMA# from our site.
http://cavsusa.com/service/rma.htm